No Hassle Returns

We like to keep things simple so that every purchase you make with BogBay.com is completely risk free. If you're not satisfied with an item that you have purchased and the item is unused and hasn't been fitted, you can return it to us within 14 days of purchase for a refund. Please note that all items must be returned within 14 days of physically receiving the item. All you need to do is contact us before you return your goods and we will guide you through the process to make everything as quick and easy as possible.

Making A Return

Please contact BogBay by emailing john@bogbay.com and we'll issue you with a Returns Authorisation Number. From here, we'll guide you through the returns process to make it as fast and as easy as possible. To ensure a full refund, the item to be returned needs to be unused, and must have its original packaging undamaged and intact.

Sending A Return

To return your order within 14 days of purchase, the item(s) must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Pack up your item(s) protectively and write your Returns Number clearly on the outside of the package. To guarantee delivery, we'd recommend that you send back your return using a tracked service. 

Return Postage

Return postage costs are the responsibility of our customer. If you need assistance, please contact us and we'll recommend the most cost effective way to send your return back to BogBay

Refund and Reimbursement

Once we receive your item, we'll get to work on processing your return as fast as possible. If your return meets the requirements outlined above, we'll process a refund for the item(s) back to your original method of payment within 7 working days. We reserve the right to refuse returns if the item is received otherwise than in accordance with our outlined requirements.

Delivery Costs

If you think your item may be defective, please contact us and we will guide you through the Warranty process.

Can I drop off a return?

Returns can not be dropped off, and must be sent via post or package carrier.